October 21, 2010 10:56 am,
We are all about making life easier for training and event providers, letting them forget about routine tasks so they can better focus on the important parts of their businesses. A big body of work for us is lumped under the heading “scheduled task manager”. This is a series of product developments that will manage all time stamped events. We are going to be launching a number of new features in the weeks ahead – things like SMS reminders, follow up emails and overdue payment reminders.
To allow providers to utilise our first step in this process, email reminder, all you have to do is select the ‘Send reminders’ option in the course wizard, or for existing courses the options is within the Communication menu on the Details tab.
Watch out for more developments like this coming soon – all in our continuing aim to make life easier for our customers!
October 12, 2010 8:03 am,
As life and business get busier, more and more people are relying on their digital calendars to make sure they keep to their schedule – there are many different calendaring applications from Google, Microsoft and others but luckily for you and us, most of them support the standard format for calendar entries, iCal.
Using this format we have recently introduced functionality whereby a file is attached to course instruction emails. This file is an iCal appointment and this means users can have the appointment appear directly in their calendar application of choice, be it Microsoft Outlook, Google Calendar, Apple Entourage, or any other program that supports iCal appointments.
As a standard feature, the calendar appointments include a reminder 24 hours before the course start. A really useful feature is that if the course owner changes details of a course, such as the date, location, or room, LearningSource will give them the option to send email updates to all involved. These emails will also include a calendar appointment update. When recipients open and accept the change the original appointment will be updated with the new information.
We have got full instructions about this functionality on our support page and below are some images showing how this works. The great thing about this is that these reminders will also show on mobile phones that have calendar integration, meaning those missed appointments will be (notwithstanding car breakdowns and domestic incidents) a thing of the past.