Archives

Online Activities

May 19, 2015 3:05 pm, Published by

If you’ve ever struggled with offering on-demand training, we’ve got good news for you.   Our next release has online activities, our new event type specifically for on-demand events!

The main components of the event are the same as our other event types, meaning you can create an online activity from another event type template (who knew having both live and on-demand versions of a course could be so easy?)

The two core differences are the content tab and communication tab.

OA Content

 

The content tab is where the URL to your on-demand content is entered.  This gives you complete freedom of how you want to store the content on your side, we just need to know where to point your registrants for them to access it.

There is a lot less in the communication tab since there’s no need for event confirmation or reminders.  The only two communications you have to complete for online activities are the instructions and cancellation emails.

 

OA Communication

 

Both instructions and cancellation emails are customisable with a range of replacers to have a custom email that you don’t have to type out for every event.
OA Registrant Instructions

Online Activities will be available on Simple, Professional and Enterprise plans.  More details on the feature will be available in our newsletter coming soon.  If you’re currently on our Starter plan and would like to discuss adding this feature to your platform, you can contact our Sales Team on sales@arlo.co or phoning +64 4 586 9460.

 

SurveyMonkey

May 14, 2015 2:58 pm, Published by

A presenter or event organiser’s job doesn’t finish once the training or event does.  There is still the task of getting feedback from participants to find out what worked and what needs improving. This can be a painful process of paper forms that have to be entered in, or emails that need to be sent out.  Then there’s collating all the responses and trying to present it in a meaningful way so the information that’s most useful to you is at your fingertips.  Wouldn’t it be great if there was an easier way?

Well now there is.  As part of our latest update, we will be releasing SurveyMonkey integration, a way for you to have your tailored survey sent out automatically.  You can even choose when they are sent, whether that be when the course starts, when the course ends, or when attendance is recorded.

Survey Monkey

Surveys can also be sent manually by selecting a registrant and choosing ‘send survey’ in the menu.  Once the responses have been returned, they will be collated and the results reported back to you through SurveyMonkey.

This feature will be available on our Professional and Enterprise plans.  More details on the feature will be available in our newsletter which you’ll receive once your platform has been upgraded.  If you’re currently not on our Professional or Enterprise plans and would like to discuss adding this feature to your platform, you can contact our Sales Team on sales@arlo.co or phoning +64 4 586 9460.

 

A SurveyMonkey account is also required.  You can find out about SurveyMonkey pricing plans here.  You can also look at the range of Survey Templates they offer to see what would be suitable for your needs.

Throwback Thursday – custom fields

May 7, 2015 12:18 pm, Published by

While we’ve done our best to incorporate a fantastic set of fields* for you to include in your registration form by default, custom fields are one of our core features for tailoring your registration form to your specific needs so that you can get all the information you need from your registrants.

For instance, if you were running courses that had different education level prerequisites, you could have a dropdown custom field created with the different levels you were interested in.

Education

Alternatively, if you were holding the next Horse & Hound event in Nottinghill, you might like to create a couple of checkbox lists so that attendees could advise the breed (including cross-breeds) of their animals.

Breeds

No matter what type of training or event you’re running, we have a number of different types of custom fields that we can create for you.  Once created, the information is then stored either on the contact or the organisation, and can be included in your reporting, as well as imported when creating (or updating) contacts/organisations through their respective importers.

If you’d like more information on custom fields, we recommend having a look at the help articles linked through this post.  You can also contact our Support Team at support@arlo.co with further questions or to arrange having custom fields created for your platform.

 

*We also know less is more – the most frequently used are already available to use on your platform, but we also have a range of preconfigured fields that are ready to be activated, should you need them.

Ticket Monkeys*

May 3, 2015 9:13 pm, Published by

While we are still on the hunt for Developers and Sales Consultants to join our amazing team, we’ve recently hired on a few Ticket Monkeys*

code monkey

We have spent some time training these Ticket Monkeys* in giving initial responses to tickets, which will be in the form of a set of recommended help articles that may help you before one of our support team can get to your ticket (and for exceptional Ticket Monkeys*, may even answer your query)

But we’re not certain we’ve calculated the correct ratio of bananas to caffeine.   We’re going to be doing our best to hone the responses that are sent out to be as helpful as possible.  As such, we would really appreciate any feedback you can offer if you do receive one of their responses.

If you haven’t managed to send a query that gets a Ticket Monkey* response, but feel you could have, let us know and we can add it to the list of topics they respond to.

 

*Please note, Ticket Monkeys aren’t real monkeys…or people.  This functionality has been achieved through Zendesk Triggers, which we’re hoping will be setup to be more help with your queries.