Categories for Product News

Māori language week at Arlo

July 30, 2015 1:16 pm, Published by



As it is Te Wiki o Te Reo Māori, Māori language week, we wanted to  support the use of Māori Language on your Arlo platform by the use of macrons. A macron is a line above a vowel to indicate that it should be spoken as a long vowel.

Once the text has been pasted, the macrons will remain showing until the event is saved.  Follow the steps below to allow continued use.

1. Select the ‘HTML’ button above description (indicated below)

HTML Pointer

2. Within the description, change the macron letters to their corresponding HTML (here’s a handy link to find the codes you need.  In this example, all ā’s are replaced with ‘ā’)


3. Select ‘Update’ in HTML window and then ‘Save’ on the Event page.

And that’s it!  The Māori language is alive in Arlo!

Feature highlight – certifications

July 7, 2015 10:38 am, Published by

As some of you are already aware, Certifications is a fantastic feature for trade licencing due to it’s auditable approval process.  However, it’s functionality for managing training programmes that involve more than courses is often underutilised.

There are a number of useful aspects to this feature, such as:

  • Design your workflow – create a set of requirements that can be tracked (eg one or more courses complete, payment received, identification supplied etc);
  • Automated communication for the certification – not only will they receive the event communication, you can also set up certification confirmation, approval and expiry reminders;
  • If renewal is required, this process can also be managed through Certifications including renewal specific requirements;
  • Version control – if requirements change, you can choose to create a new version and decide whether those in progress follow the original version or update them to the latest version;
  • Store a full auditable trail, including when and who approved each Certification.

This means you could just as easily create a Certification for a licence (where person is required to attend and pass a course, and potentially sit a retest annually) as you could create a diploma programme where there a number of courses and assessments that need to be completed before the diploma is achieved.  Not only that, but reporting to a governing body is a breeze.

So whether it’s for licencing, training programmes, or just to acknowledge that your students have been wanting to be pirates for years and give them informal recognition for it like MIT did, Certifications may be the way to go.


Certification is only available on our Arlo Enterprise plan.  If you’d like to discuss adding it to your platform, you can contact our Sales Team on or phone 0800 890 888 (NZ) or 1800 633 697 (AU).

Motorcycle madness

June 12, 2015 3:10 pm, Published by

When you’re looking for a training management system, you want to know that it will work for the training you provide.  When it comes to motorcycle training, you may have a core features list something like:

  • Connects to your existing website or creates a simple website if you haven’t got one
  • Options of how attendees can pay, as well as financial integration
  • Ability to report to governing bodies
  • A great Client Relationship Management Tool

But is that enough?  What about

  • Being able to customise your registration form to include things important to your courses
    e.g. current motorcycle licence, what type of bike do they ride, do they need to hire a bike for the course
  • Be able to include multiple sessions and additional options to the course
  • Quick and easy way to schedule recurring courses
  • Automatic feedback surveys
  • The Ability to tailor your marketing campaigns based on your clients skill level and/or courses attended

If you think this is what you need, then Arlo is for you.  If you need just a little more convincing, let this video show you more of what we have to offer;


Online Activities

May 19, 2015 3:05 pm, Published by

If you’ve ever struggled with offering on-demand training, we’ve got good news for you.   Our next release has online activities, our new event type specifically for on-demand events!

The main components of the event are the same as our other event types, meaning you can create an online activity from another event type template (who knew having both live and on-demand versions of a course could be so easy?)

The two core differences are the content tab and communication tab.

OA Content


The content tab is where the URL to your on-demand content is entered.  This gives you complete freedom of how you want to store the content on your side, we just need to know where to point your registrants for them to access it.

There is a lot less in the communication tab since there’s no need for event confirmation or reminders.  The only two communications you have to complete for online activities are the instructions and cancellation emails.


OA Communication


Both instructions and cancellation emails are customisable with a range of replacers to have a custom email that you don’t have to type out for every event.
OA Registrant Instructions

Online Activities will be available on Simple, Professional and Enterprise plans.  More details on the feature will be available in our newsletter coming soon.  If you’re currently on our Starter plan and would like to discuss adding this feature to your platform, you can contact our Sales Team on or phoning +64 4 586 9460.



May 14, 2015 2:58 pm, Published by

A presenter or event organiser’s job doesn’t finish once the training or event does.  There is still the task of getting feedback from participants to find out what worked and what needs improving. This can be a painful process of paper forms that have to be entered in, or emails that need to be sent out.  Then there’s collating all the responses and trying to present it in a meaningful way so the information that’s most useful to you is at your fingertips.  Wouldn’t it be great if there was an easier way?

Well now there is.  As part of our latest update, we will be releasing SurveyMonkey integration, a way for you to have your tailored survey sent out automatically.  You can even choose when they are sent, whether that be when the course starts, when the course ends, or when attendance is recorded.

Survey Monkey

Surveys can also be sent manually by selecting a registrant and choosing ‘send survey’ in the menu.  Once the responses have been returned, they will be collated and the results reported back to you through SurveyMonkey.

This feature will be available on our Professional and Enterprise plans.  More details on the feature will be available in our newsletter which you’ll receive once your platform has been upgraded.  If you’re currently not on our Professional or Enterprise plans and would like to discuss adding this feature to your platform, you can contact our Sales Team on or phoning +64 4 586 9460.


A SurveyMonkey account is also required.  You can find out about SurveyMonkey pricing plans here.  You can also look at the range of Survey Templates they offer to see what would be suitable for your needs.

Throwback Thursday – custom fields

May 7, 2015 12:18 pm, Published by

While we’ve done our best to incorporate a fantastic set of fields* for you to include in your registration form by default, custom fields are one of our core features for tailoring your registration form to your specific needs so that you can get all the information you need from your registrants.

For instance, if you were running courses that had different education level prerequisites, you could have a dropdown custom field created with the different levels you were interested in.


Alternatively, if you were holding the next Horse & Hound event in Nottinghill, you might like to create a couple of checkbox lists so that attendees could advise the breed (including cross-breeds) of their animals.


No matter what type of training or event you’re running, we have a number of different types of custom fields that we can create for you.  Once created, the information is then stored either on the contact or the organisation, and can be included in your reporting, as well as imported when creating (or updating) contacts/organisations through their respective importers.

If you’d like more information on custom fields, we recommend having a look at the help articles linked through this post.  You can also contact our Support Team at with further questions or to arrange having custom fields created for your platform.


*We also know less is more – the most frequently used are already available to use on your platform, but we also have a range of preconfigured fields that are ready to be activated, should you need them.

Ticket Monkeys*

May 3, 2015 9:13 pm, Published by

While we are still on the hunt for Developers and Sales Consultants to join our amazing team, we’ve recently hired on a few Ticket Monkeys*

code monkey

We have spent some time training these Ticket Monkeys* in giving initial responses to tickets, which will be in the form of a set of recommended help articles that may help you before one of our support team can get to your ticket (and for exceptional Ticket Monkeys*, may even answer your query)

But we’re not certain we’ve calculated the correct ratio of bananas to caffeine.   We’re going to be doing our best to hone the responses that are sent out to be as helpful as possible.  As such, we would really appreciate any feedback you can offer if you do receive one of their responses.

If you haven’t managed to send a query that gets a Ticket Monkey* response, but feel you could have, let us know and we can add it to the list of topics they respond to.


*Please note, Ticket Monkeys aren’t real monkeys…or people.  This functionality has been achieved through Zendesk Triggers, which we’re hoping will be setup to be more help with your queries.

Event presets

April 28, 2015 4:00 pm, Published by

When you have a number of similar events to create, it can be both time consuming and just a bit frustrating to update event settings in the same way again and again.  As part of our ever improving software, we have come up with a new feature to avoid this.

We have rolled out Event presets, a way of saving your favourite event settings and then applying them whenever necessary.  With the ability to set-up a range of presets, you now have predefined event type settings ready to use.


Full Day Preset


You can prescribe the following settings in a preset

  • Schedule type (basic, recurring, or advanced)
  • Start and end time
  • Duration
  • Website content (summary and special event note)
  • Minimum and maximum registration limits
  • Registration method (e.g. order process or quick registration)
  • Registration form (fields)
  • Event logistics (room setup and catering)
  • Email reminders

2015-04-15 11_27_28-Arlo - Arlo

You can find further details regarding Event Presets in our Help Article here

New Report – Order Lines Report

April 8, 2015 4:19 pm, Published by

As much as we like our Orders report and the information it offers clients, we wanted to step it up and provide you with the ability to drill down to even greater levels of usable data.

As part of our latest release, one of the updates we know a lot of you are excited about is the new Order Lines Report.  This has been created to enable reporting on Order information, including breaking down any order lines in the order as well as payment and registrant details.

Example of Order Lines Report output

By default a start date will be in both the Order created and Order paid settings, however either of these can be removed.  You can choose to look at orders by when they were created, when they were paid, or a combination of the two.

Order Lines Report Settings
As you can see there are a number of options for what details you’d like to include.  We do recommend using Group by ‘Order Code’ as this will group all order lines associated with a particular order together.

You can find more information on the Order Lines Report in our Help Article here

We’d love to know your thoughts on this new report, which can be left in the comments below.

New Experience With New Release

March 31, 2015 1:05 pm, Published by

The last few weeks have seen our biggest ever release at Arlo. The team has worked incredibly hard to get these features and enhancements into your hands. We really hope you enjoy the results of their hard work.

So what do you have to look forward to in this release?  There are a number of new key features as well as an even larger number of enhancements.  Some of the feature highlights are:

  • Event presets – the ability to create favorite event settings (or a set of them) that can be applied to events as needed.
  • New Order Lines Report – new report which can include the details of the order, lines on the order, payment, and registration.
  • Multi-region Xero integration – multi-region customers can now integrate with multiple Xero accounts.

And a few of the Enhancements are:

This is only a sampling of what’s available. Our latest newsletter will follow on from this blog and will outline the full set of features and enhancements.

For those of you reading our blog that aren’t clients, if you’d like to have a look at what we’ve mentioned in this post, you can sign up to try it out for free on our Demo Site.

And there’s still more to come – watch out for the next release at the end of April, as more strategic functionality becomes available. 2015 here we come!