Categories for Product News


May 14, 2015 2:58 pm, Published by

A presenter or event organiser’s job doesn’t finish once the training or event does.  There is still the task of getting feedback from participants to find out what worked and what needs improving. This can be a painful process of paper forms that have to be entered in, or emails that need to be sent out.  Then there’s collating all the responses and trying to present it in a meaningful way so the information that’s most useful to you is at your fingertips.  Wouldn’t it be great if there was an easier way?

Well now there is.  As part of our latest update, we will be releasing SurveyMonkey integration, a way for you to have your tailored survey sent out automatically.  You can even choose when they are sent, whether that be when the course starts, when the course ends, or when attendance is recorded.

Survey Monkey

Surveys can also be sent manually by selecting a registrant and choosing ‘send survey’ in the menu.  Once the responses have been returned, they will be collated and the results reported back to you through SurveyMonkey.

This feature will be available on our Professional and Enterprise plans.  More details on the feature will be available in our newsletter which you’ll receive once your platform has been upgraded.  If you’re currently not on our Professional or Enterprise plans and would like to discuss adding this feature to your platform, you can contact our Sales Team on or phoning +64 4 586 9460.


A SurveyMonkey account is also required.  You can find out about SurveyMonkey pricing plans here.  You can also look at the range of Survey Templates they offer to see what would be suitable for your needs.

Throwback Thursday – custom fields

May 7, 2015 12:18 pm, Published by

While we’ve done our best to incorporate a fantastic set of fields* for you to include in your registration form by default, custom fields are one of our core features for tailoring your registration form to your specific needs so that you can get all the information you need from your registrants.

For instance, if you were running courses that had different education level prerequisites, you could have a dropdown custom field created with the different levels you were interested in.


Alternatively, if you were holding the next Horse & Hound event in Nottinghill, you might like to create a couple of checkbox lists so that attendees could advise the breed (including cross-breeds) of their animals.


No matter what type of training or event you’re running, we have a number of different types of custom fields that we can create for you.  Once created, the information is then stored either on the contact or the organisation, and can be included in your reporting, as well as imported when creating (or updating) contacts/organisations through their respective importers.

If you’d like more information on custom fields, we recommend having a look at the help articles linked through this post.  You can also contact our Support Team at with further questions or to arrange having custom fields created for your platform.


*We also know less is more – the most frequently used are already available to use on your platform, but we also have a range of preconfigured fields that are ready to be activated, should you need them.

Ticket Monkeys*

May 3, 2015 9:13 pm, Published by

While we are still on the hunt for Developers and Sales Consultants to join our amazing team, we’ve recently hired on a few Ticket Monkeys*

code monkey

We have spent some time training these Ticket Monkeys* in giving initial responses to tickets, which will be in the form of a set of recommended help articles that may help you before one of our support team can get to your ticket (and for exceptional Ticket Monkeys*, may even answer your query)

But we’re not certain we’ve calculated the correct ratio of bananas to caffeine.   We’re going to be doing our best to hone the responses that are sent out to be as helpful as possible.  As such, we would really appreciate any feedback you can offer if you do receive one of their responses.

If you haven’t managed to send a query that gets a Ticket Monkey* response, but feel you could have, let us know and we can add it to the list of topics they respond to.


*Please note, Ticket Monkeys aren’t real monkeys…or people.  This functionality has been achieved through Zendesk Triggers, which we’re hoping will be setup to be more help with your queries.

Event presets

April 28, 2015 4:00 pm, Published by

When you have a number of similar events to create, it can be both time consuming and just a bit frustrating to update event settings in the same way again and again.  As part of our ever improving software, we have come up with a new feature to avoid this.

We have rolled out Event presets, a way of saving your favourite event settings and then applying them whenever necessary.  With the ability to set-up a range of presets, you now have predefined event type settings ready to use.


Full Day Preset


You can prescribe the following settings in a preset

  • Schedule type (basic, recurring, or advanced)
  • Start and end time
  • Duration
  • Website content (summary and special event note)
  • Minimum and maximum registration limits
  • Registration method (e.g. order process or quick registration)
  • Registration form (fields)
  • Event logistics (room setup and catering)
  • Email reminders

2015-04-15 11_27_28-Arlo - Arlo

You can find further details regarding Event Presets in our Help Article here

New Report – Order Lines Report

April 8, 2015 4:19 pm, Published by

As much as we like our Orders report and the information it offers clients, we wanted to step it up and provide you with the ability to drill down to even greater levels of usable data.

As part of our latest release, one of the updates we know a lot of you are excited about is the new Order Lines Report.  This has been created to enable reporting on Order information, including breaking down any order lines in the order as well as payment and registrant details.

Example of Order Lines Report output

By default a start date will be in both the Order created and Order paid settings, however either of these can be removed.  You can choose to look at orders by when they were created, when they were paid, or a combination of the two.

Order Lines Report Settings
As you can see there are a number of options for what details you’d like to include.  We do recommend using Group by ‘Order Code’ as this will group all order lines associated with a particular order together.

You can find more information on the Order Lines Report in our Help Article here

We’d love to know your thoughts on this new report, which can be left in the comments below.

New Experience With New Release

March 31, 2015 1:05 pm, Published by

The last few weeks have seen our biggest ever release at Arlo. The team has worked incredibly hard to get these features and enhancements into your hands. We really hope you enjoy the results of their hard work.

So what do you have to look forward to in this release?  There are a number of new key features as well as an even larger number of enhancements.  Some of the feature highlights are:

  • Event presets – the ability to create favorite event settings (or a set of them) that can be applied to events as needed.
  • New Order Lines Report – new report which can include the details of the order, lines on the order, payment, and registration.
  • Multi-region Xero integration – multi-region customers can now integrate with multiple Xero accounts.

And a few of the Enhancements are:

This is only a sampling of what’s available. Our latest newsletter will follow on from this blog and will outline the full set of features and enhancements.

For those of you reading our blog that aren’t clients, if you’d like to have a look at what we’ve mentioned in this post, you can sign up to try it out for free on our Demo Site.

And there’s still more to come – watch out for the next release at the end of April, as more strategic functionality becomes available. 2015 here we come!

Arlo’s new E-learning feature demonstration

March 17, 2015 12:31 pm, Published by

Join us this Thursday for a half hour webinar to find out about Arlo’s exciting new E-learning features to be released over the next two months.

These features include:

  • Self-paced online courses:
    • Create a course that people can complete at their own pace
  • Extend the existing classroom experience:
    • Offer access to content such as course materials
    • Facilitate forum discussions and community input

Register now:


Xero-U Released

January 15, 2015 3:09 pm, Published by

In December 2014, Xero-U was released, and we were so happy to play a part

The world of accounting is changing, and with so many businesses looking to make the move to cloud computing, there’s the potential for a lot of people to be a bit confused as to where to start the process.  Thankfully, there’s an easy place to find out.

“This year we relaunched Xero U, a free customised self-paced learning environment for accountants and small businesses, to help us achieve this and educate more people about benefits of the cloud.”
Victoria Crone, Xero NZ Managing Director in Press Release 18/12/2014

And the best part?  It’s all set out in a way that it’s easy to find the course best suited to your needs.


Xero was able to focus on creating a site that is both functional and sexy by taking advantage of our easy to use, comprehensive API and import/export functionality.  The result?  Users simply click on their position, select the area they’re interested in and see what’s available to them; while Xero can continue to manage their courses and contacts in the Arlo platform.

2015-01-07 09_28_46-DRAFT - Blog_ XeroU Release - Google Docs

Here at Arlo, we’re so impressed by the new site and are stoked to have our API supporting Xero in creating such an innovative and intuitive solution.

Further Reading:

Xero U: Your education, your way
Xero U: Creating success through tailored education

Check out Arlo’s new and planned features

October 7, 2014 12:52 pm, Published by

Check out our latest Arlo Service Overview video to see if there are any new features that you may be interested in.

The new service plans on our website also provide a list of key features that you might like to review.

We’re currently hard at work on both our mobile app for marking attendance for Android and Windows phones, as well as our Salesforce integration, and next month we will be releasing the beta versions of these for you to test.

If any of the features are of interest, contact our support team at