Master Plumbers love using Arlo

February 7, 2017 2:46 pm, Published by

master plumbers integration with Arlo

Managing both your recurring courses and events is something the Arlo team know well. Master Plumbers provide recurring courses and events across multiple regions in New Zealand. Arlo is assisting in managing this large operation.

How Arlo has helped Master Plumbers

Master Plumbers are using website categories to keep their training courses and events separated online. Using Arlo’s recently developed JavaScript web control technology, the Arlo web team implemented web controls into six different areas of their website. This included homepage widgets, a training catalogue, a training and events calendar, an upcoming events list, a training products list, and upcoming event lists for each of Master Plumbers regions in New Zealand. The web controls were styled and formatted to fit with the existing Master Plumbers website.

Master Plumbers offer training and events to plumbers, gasfitters and drainlayers. The focus is on representing and adding value to their members in the plumbing, gasfitting and drainlaying industry. In accordance with Master Plumbers goals of quality, professionalism, innovation they will soon also be offering self-paced online courses using Arlo’s Moodle integration.

How Arlo can help you

Arlo’s Webcontrols or WordPress Plugin make it easy to show your training or event data on your website. Event data is pulled directly from Arlo’s database onto your website, leaving you the flexibility to develop your own custom pages and designs. Customise the look and feel of the Arlo hosted pages to match your existing website.  When someone visits your main website and clicks on a menu link to your events or training section, they will be unaware that the page they are taken to is hosted by Arlo.

Arlo Presenter Requests

February 3, 2017 11:42 am, Published by

Arlo presenter request

Presenter requests

Easily find a presenter for your next event using Arlo’s powerful new Presenter Requests feature.

Administrators can now choose to send an invitation to presenters to facilitate an event directly from Arlo. You can choose when responses for the request are due. You can also include a custom message for the presenter/s you are sending it to. This easily gives the presenter all the relevant information they need before accepting an invitation.

Presenter requests are kept up to date, with the latest event information – so if the event changes before a presenter responds, they’ll know about it.

Presenters can accept or decline the request, and also send their own custom message such as suggesting a more suitable date/time. Event/Template managers and Support staff assigned to the event will be notified of the presenters response automatically. If the presenter accepts the request, the administrator will be able to approve the event straight away. If changes are requested by the presenter, or they are unable to make it, the administrator can make the required changes as required without delay in communication.

Arlo’s presenter requests feature takes the hassle out of organising a presenter. Automated communication for event information, event changes and presenter response make the administrator’s job easy. People love Arlo’s presenter requests.


Engagement, Interaction, Retention… It’s a cycle!

February 1, 2017 2:24 pm, Published by


engagement, interaction, retention cycle

One of the main goals for teachers in any sphere of education is retention. Training requires valuable resource to increase the chance that learners will retain and utilize the information presented. Without the learning, retention and application, teaching loses its value and does not achieve its purpose.

Retention begins with engagement…

Retention can only be achieved by firstly engaging with the learner. Engaging the learner involves a number of things: clear communication, relevant information, genuineness and so on. Engagement will occur when the individuals before you prioritize your information above the other distractions they have. In a previous blog we discussed 4 Tips for Increasing the Value of Your Presentation, these would be a great start to creating more engagement.

Retention requires interaction…

After an individual is engaged, interaction takes priority for a teacher or trainer. Albert Einstein once said:

I fear the day that technology will surpass our human interaction. The world will have a generation of idiots”.

People need experiential learning through interaction to fully retain information. Why?… Because of our yearning for reason. For people to fully comprehend they will need to question, examine and discuss. Providing time for questions, activities and even rhetorical questions all pull in the audience to be part of the presentation and reason with the information.

Turning technological distractions into methods of interaction…

One of the most relevant impediments to holding anyone’s attention nowadays is the smart phone. As smart devices become more commonly used as note taking alternatives to the classic pad and pen, notifications become a teacher’s enemy. How do you deal with this, without reverting to a classroom style of confiscating devices on entry?

Providing concise notes on the subject, accessible on smart devices increases the likelihood that the learner will be focusing on the subject matter rather than their newsfeeds. Online tools such GoSoapBox “keep students engaged and gain real-time insight into student comprehension”. GoSoapBox contains live survey tools and questions with the results available to the teacher or everyone involved. Here are some other online learning tools to aid your training:

  • Kahoot – Kahoot allows to to create fun learning games for better engagement.
  • SurveyMonkey – Arlo integrates with SurveyMonkey to “create, edit and analyse surveys more effectively” within our event management solution.
  • Socrative – Socrative provides a space for quizzes and activities from which the results can enhance the teaching/training method.
  • Moodle – Arlo integrates with Moodle to create a full event and training management with a learning management system/
  • TodaysMeet – Allows students to access the classroom community and interact with fellow learners from anywhere
  • GoToWebinar – Arlo integrates with GoToWebinar to create both public and private events synchronised with Arlo.         

Interaction starts the cycle again…

The good thing about engagement, interaction and retention is that they are a cycle. More engagement, makes interaction possible, more interaction leads to higher retention. As individuals retain more information the usefulness of the presentation increases and thus further engagement ensues.

Increasing Presentation Value

January 27, 2017 10:49 am, Published by

Obama PresentingWhether it is pop-up advertisements, billboards we walk past or even the social interactions we have, everyone is trying to present their offering, opinion or idea to gain some reaction. Busier work lives, more invasive media and simply short attention spans mean capturing an audience is difficult. At the risk of losing your attention here are 4 quick tips that will help you increase the value of your presentation.

10 Minutes early is 5 minutes late

As a presenter arriving or starting late immediately puts you on the back foot. Lateness wastes the audiences precious time that many other entities will be vying to pry from yourself. It also gives the audience an indication of your commitment to them. Arrive on time to show the audience you planned to be there. It will make the entire presentation seemingly more valuable.

Have a goal

Having a clear goal for your presentation makes it easier to focus on value and captivating your audience. Highly impacting and educating presentations can only be achieved if they have a clear goal. Google now offers precise and relevant answers in milliseconds, ‘how to’ videos are now minutes rather than manuals, news is now bite sized and extremely available on social media. People appreciate clear and concise messages, have a goal so you can present concise messages too.

Preparation, preparation, preparation

The late Jim Rohn, entrepreneur and motivational speaker, tells us that “discipline is the bridge between goals and accomplishment”. French poet, Antoine de Saint-Exupery says “a goal without a plan is just a wish”. A goal in isolation will not increase the value of your presentation. Having the discipline to produce planned steps for attaining the presentation goal will increase the usefulness and clarity of your presentation.

Compelling events

At Arlo we provide an event and training management software. Our most successful demonstrations are when the attendee can relate our solution to solve a problem of their own. We present Arlo as software that automates the manual and non-value adding tasks of event management. Often attendees will attend your presentation as a reaction to problems caused by a compelling event. Luckily for you they believe you can help them solve it. Focus on addressing the needs of your audience, this will make your presentation personally valuable.

Search For Available Presenters

August 16, 2016 7:07 pm, Published by


Arlo’s presenter search allows you to easily check which presenters are available to present at your next event. With the presenter search you can:

  • Check availability of your presenters for an event.
  • Check travel distance between events – You can check details of previous and next event/sessions to confirm the presenter has sufficient travel time to make the event.
  • Show presenters within a specific location (city).
  • Show presenters with certain classifications, e.g. skill sets by filtering by presenter tags.
  • Sort and filter presenters by rating, subject and qualification.

Target and manage prospects for your events

August 16, 2016 7:03 pm, Published by

Are you looking for a way to quickly generate targeted marketing campaigns for your events?

Using Arlo’s campaign management feature, you can target and manage campaigns to specific contacts stored within Arlo. This feature allows you to use comprehensive filters to create custom marketing campaign prospect lists. For example, you can easily get all registrants and their email addresses who have completed one event, and are members from one of three specific locations.


The list can then be exported easily and imported directly into to your email marketing system; allowing you to send out and effective tailored marketing campaign.

If you use Campaign Monitor, you can send your campaigns and prospects to your Campaign Monitor account directly from Arlo to create and send campaigns, along with tracking their success.

Arlo administrators frequently asked questions – August

August 16, 2016 11:49 am, Published by

Below are some of Arlo administrators most frequently asked questions for August! To view the full list please visit our Community Questions and Answers section.






Why is the user interface changing?

We constantly strive to enhance your user experience with Arlo, and this means that we need to be steadily improving and enhancing our product. We are undergoing a platform wide, user interface revamp, that involves the phasing out of our old user interface. This ensures all our new features and enhancements are readily available throughout the Arlo Management Platform, as well as ensuring our product reflects a modern design.

How can I set up an alert to admin when a new website order comes in? 

If you have additional staff or administrators that need to be notified when new website orders come through, you can add them to the recipient list of new website order notifications so that they are automatically notified when you receive a new order from your website.

What happens if I ‘edit shared settings’ on an event?

The template structure of events in Arlo, saves you time and effort especially if you hold a particular event on a regular basis. Because events created off the same template share certain settings, if you need to make changes to the description or course details, you only have to do this in the one place. When you ‘edit shared settings’ you are changing a setting that is shared with all other events created off of that same template (so do take care and make sure you understand fully what ‘editing shared settings’ does).

Can I display a message on my event instead of taking registrations online?

To display a message instead of taking registrations, simply use ‘Custom Instructions’as the registration process for your event. The custom instructions will replace the ‘Register’ button on the website page of the event.

Why does nothing happen when I try to use the ‘Email’ function?

When using the ‘Email’ function on Arlo, the system uses your default email client to send this email. If your default email client has not been configured on your browser or computer correctly, the email functionality may not work as expected. If you encounter this issue, be sure to check your default email client settings are correctly set up or contact Arlo support for assistance.

Arlo administrators frequently asked questions – July

July 16, 2016 7:13 pm, Published by

 Below are some of Arlo administrators most frequently asked questions for July! To view the full list please visit our Community Questions and Answers section.






Where can I find more information about the ‘New event’ wizard?

You can watch our ‘New event’ wizard overview video and we have also embedded help tips into the ‘New event’ wizard to ensure that administrators have all the information they need when setting up and creating an event.

Where can I add room setup and catering information for each session during my conference?

When you are creating a multi-session event, you can add catering information as well as room setup details specific to a particular session. Just add the ‘room setup instructions‘ to the ‘Logistics’ section of the sessions you are adding.

Why do I have a number of events in my checkout when I only wanted to register for one? 

When you are browsing events, and you select ‘register,’ the event will be added to your checkout. If you back out of that particular registration process, or just forget to complete it, the event will still remain in your checkout. If you go to register on a different event, you may find that you will now have more than one event in your cart. To avoid this from happening, select ‘cancel’ when you decide not to go through with a registration, or you can simply ‘remove’ the items that you don’t want from the checkout.

Can I set the order for how optional extras appear on a registration form?

You can arrange the order of the options available on your registration form by price, or have them in alphabetical order (both either ascending or descending). To request changes to the way your options are displayed on your events contact Arlo Support.

How do I change a registrant sessions multi-session event?

You can change a registrants’ sessions on a multi-session event as long as the session is free. To learn how to do this follow these instructions. This workflow will only work for free sessions, as changing these sessions will not have any affect on orders generated.


Arlo administrators frequently asked questions – June

June 17, 2016 11:45 am, Published by

Below are some of Arlo administrators most frequently asked questions for June! To view the full list please visit our Community Questions and Answers section.






How do I assign an event manager or template manager to specific events?

Arlo allows you to assign an admin as a template manager and/or event manager. When creating an event simply enter the administrator responsible for the event. You can then report on and filter events by the manager. When our new communication settings are rolled out they will also be able to receive automatic communication related to the event.

How do I allow customers details to be remembered on the registration form?

Time is valuable. That’s why Arlo’s website event registration process allows registrants details to be stored in the checkout. Next time the same individuals register they will not need to re-enter their information. Learn more about ‘Remember Me‘.

How do I assign support staff to an event?

Arlo allows you to assign contacts in your Arlo platform as additional support staff on events. You can then produce reports containing this information and when our new communication settings are rolled out, they will be able to receive automatic communication related to the event.

How can I exclude tax on certain orders?

Arlo allows your registrants to generate orders from your website which are tax exempt; meaning they do not have to pay tax on those orders. This can be especially useful if you receive international payments for online webinars or courses. You can either offer payment types which are always tax exempt, optionally tax exempt, or apply an exemption status to an individual contact or organisation.

How can I manage and track interest in an event, capture ideas for new topics, and manage general enquires?

You can use Arlo’s Lead feature to capture the details of interested prospects, and suggestions for different event dates/locations. Arlo offer a range of lead forms for your website, and you can easily manage, report on, and assign leads out using the management platform.

Arlo administrators frequently asked questions – May

May 17, 2016 11:00 am, Published by

Below are some of Arlo administrators most frequently asked questions for May! To view the full list please visit our Community Questions and Answers section.






How do I download and setup Arlo for Mobile?

You can download Arlo for Mobile onto your iphone and Android devices directly from the App Store and Google Play. Visit our online support to learn how to setup and manage the Arlo for Mobile app.

What happens if somebody wants to cancel their registration but have somebody else take their place?

Arlo allows you to change registrants on a particular event. Take a look at our help article for more information.

Does Arlo allow registrants to cancel their own registrations?

The Self-Cancellation feature allows registrants to cancel their own registrations, on some or all of your free events. Registrants will be given the option to cancel to another date/time on the Event Instructions and the Event Reminder emails.

How can I set up a timed based discount? i.e. Early Bird?

Arlo’s powerful discounts feature allows you to set up many types of discounts including early bird or last minute.

How can I sell event related items?

When creating an event with an advanced schedule you can also sell optional related extras as an add on to the event registration.