February 17, 2016 11:51 am,
Below are some of Arlo administrators most frequently asked questions for February! To view the full list please visit our Community Questions and Answers section.
Can I customize the email templates that Arlo sends?
Arlo allows you to customise your email template layout and design on the Arlo Enterprise Plan. You can change the email header and footer, fonts, colours, and images. Creating the template involves a one-off charge. Contact Arlo Support for a quote for this service.
How do I change my website registration forms?
Arlo includes a default set of fields for each registration method (order process and quick registration) that will be used when creating a new event. You can edit these default settings.
What’s the difference between Events and Event Templates?
Arlo is set up to efficiently manage events which are repeated. For example, an event may be run multiple times a year. Rather than having to copy all the same information (e.g. name, description, prerequisites) each time it is scheduled, common information about the event is stored within an Event template. Information stored on the Event template includes the name, website content, and default event settings. An Event represents a scheduled instance of a template and includes the start date, end date, presenter, venue, and other logistical information (e.g. catering, room setup).
How can I track my Arlo webpage activity?
Check out our instructions on how to add Google Analytics to your website so you can track website activity.
How can I set up an Early-Bird discount on my Event?
Arlo has a powerful discounts feature that allows you to add multiple price points to your event(s). You can set up Early-Bird discounts, as well as a number of other discount types.
July 30, 2015 1:16 pm,
As it is Te Wiki o Te Reo Māori, Māori language week, we wanted to support the use of Māori Language on your Arlo platform by the use of macrons. A macron is a line above a vowel to indicate that it should be spoken as a long vowel.
Once the text has been pasted, the macrons will remain showing until the event is saved. Follow the steps below to allow continued use.
1. Select the ‘HTML’ button above description (indicated below)
2. Within the description, change the macron letters to their corresponding HTML (here’s a handy link to find the codes you need. In this example, all ā’s are replaced with ‘ā’)
3. Select ‘Update’ in HTML window and then ‘Save’ on the Event page.
And that’s it! The Māori language is alive in Arlo!
July 7, 2015 10:38 am,
As some of you are already aware, Certifications is a fantastic feature for trade licencing due to it’s auditable approval process. However, it’s functionality for managing training programmes that involve more than courses is often underutilised.
There are a number of useful aspects to this feature, such as:
- Design your workflow – create a set of requirements that can be tracked (eg one or more courses complete, payment received, identification supplied etc);
- Automated communication for the certification – not only will they receive the event communication, you can also set up certification confirmation, approval and expiry reminders;
- If renewal is required, this process can also be managed through Certifications including renewal specific requirements;
- Version control – if requirements change, you can choose to create a new version and decide whether those in progress follow the original version or update them to the latest version;
- Store a full auditable trail, including when and who approved each Certification.
This means you could just as easily create a Certification for a licence (where person is required to attend and pass a course, and potentially sit a retest annually) as you could create a diploma programme where there a number of courses and assessments that need to be completed before the diploma is achieved. Not only that, but reporting to a governing body is a breeze.
So whether it’s for licencing, training programmes, or just to acknowledge that your students have been wanting to be pirates for years and give them informal recognition for it like MIT did, Certifications may be the way to go.
Certification is only available on our Arlo Enterprise plan. If you’d like to discuss adding it to your platform, you can contact our Sales Team on email@example.com or phone 0800 890 888 (NZ) or 1800 633 697 (AU).
July 7, 2015 10:35 am,
At Arlo we know how creating a closely-knit, happy and productive A-team fosters a great work environment that people enjoy and want to succeed.
Our team building on Friday night not only gave us a great laugh, it helped to increase communication amongst our team and also formed some great memories we can share.
Being locked in the Escape Mate vault in the basement of an old building in the CBD in Wellington trying to stop a band of organised criminals from committing their next crime, led us to some adrenaline pumped action whilst we raced against the clock to stop theses criminals for good.
Solving the many clues to work out the final combination for the lock to our freedom and nailing the bad guys proved a seriously complex but fun activity.
Given roles as police, we ended up acting more like combination of James Bond and Sherlock Holmes. Every clue solved was a team victory and while we were stoked to have figured it out (with a couple of extra clues from our hosts), it ended all too quickly!!!
And what sort of team activities does your workplace do? Are there any you’d recommend for others to give a go?
June 12, 2015 3:10 pm,
When you’re looking for a training management system, you want to know that it will work for the training you provide. When it comes to motorcycle training, you may have a core features list something like:
- Connects to your existing website or creates a simple website if you haven’t got one
- Options of how attendees can pay, as well as financial integration
- Ability to report to governing bodies
- A great Client Relationship Management Tool
But is that enough? What about
- Being able to customise your registration form to include things important to your courses
e.g. current motorcycle licence, what type of bike do they ride, do they need to hire a bike for the course
- Be able to include multiple sessions and additional options to the course
- Quick and easy way to schedule recurring courses
- Automatic feedback surveys
- The Ability to tailor your marketing campaigns based on your clients skill level and/or courses attended
If you think this is what you need, then Arlo is for you. If you need just a little more convincing, let this video show you more of what we have to offer;
May 19, 2015 3:05 pm,
If you’ve ever struggled with offering on-demand training, we’ve got good news for you. Our next release has online activities, our new event type specifically for on-demand events!
The main components of the event are the same as our other event types, meaning you can create an online activity from another event type template (who knew having both live and on-demand versions of a course could be so easy?)
The two core differences are the content tab and communication tab.
The content tab is where the URL to your on-demand content is entered. This gives you complete freedom of how you want to store the content on your side, we just need to know where to point your registrants for them to access it.
There is a lot less in the communication tab since there’s no need for event confirmation or reminders. The only two communications you have to complete for online activities are the instructions and cancellation emails.
Both instructions and cancellation emails are customisable with a range of replacers to have a custom email that you don’t have to type out for every event.
Online Activities will be available on Simple, Professional and Enterprise plans. More details on the feature will be available in our newsletter coming soon. If you’re currently on our Starter plan and would like to discuss adding this feature to your platform, you can contact our Sales Team on firstname.lastname@example.org or phoning +64 4 586 9460.
May 14, 2015 2:58 pm,
A presenter or event organiser’s job doesn’t finish once the training or event does. There is still the task of getting feedback from participants to find out what worked and what needs improving. This can be a painful process of paper forms that have to be entered in, or emails that need to be sent out. Then there’s collating all the responses and trying to present it in a meaningful way so the information that’s most useful to you is at your fingertips. Wouldn’t it be great if there was an easier way?
Well now there is. As part of our latest update, we will be releasing SurveyMonkey integration, a way for you to have your tailored survey sent out automatically. You can even choose when they are sent, whether that be when the course starts, when the course ends, or when attendance is recorded.
Surveys can also be sent manually by selecting a registrant and choosing ‘send survey’ in the menu. Once the responses have been returned, they will be collated and the results reported back to you through SurveyMonkey.
This feature will be available on our Professional and Enterprise plans. More details on the feature will be available in our newsletter which you’ll receive once your platform has been upgraded. If you’re currently not on our Professional or Enterprise plans and would like to discuss adding this feature to your platform, you can contact our Sales Team on email@example.com or phoning +64 4 586 9460.
A SurveyMonkey account is also required. You can find out about SurveyMonkey pricing plans here. You can also look at the range of Survey Templates they offer to see what would be suitable for your needs.
May 7, 2015 12:18 pm,
While we’ve done our best to incorporate a fantastic set of fields* for you to include in your registration form by default, custom fields are one of our core features for tailoring your registration form to your specific needs so that you can get all the information you need from your registrants.
For instance, if you were running courses that had different education level prerequisites, you could have a dropdown custom field created with the different levels you were interested in.
Alternatively, if you were holding the next Horse & Hound event in Nottinghill, you might like to create a couple of checkbox lists so that attendees could advise the breed (including cross-breeds) of their animals.
No matter what type of training or event you’re running, we have a number of different types of custom fields that we can create for you. Once created, the information is then stored either on the contact or the organisation, and can be included in your reporting, as well as imported when creating (or updating) contacts/organisations through their respective importers.
If you’d like more information on custom fields, we recommend having a look at the help articles linked through this post. You can also contact our Support Team at firstname.lastname@example.org with further questions or to arrange having custom fields created for your platform.
*We also know less is more – the most frequently used are already available to use on your platform, but we also have a range of preconfigured fields that are ready to be activated, should you need them.
May 3, 2015 9:13 pm,
While we are still on the hunt for Developers and Sales Consultants to join our amazing team, we’ve recently hired on a few Ticket Monkeys*
We have spent some time training these Ticket Monkeys* in giving initial responses to tickets, which will be in the form of a set of recommended help articles that may help you before one of our support team can get to your ticket (and for exceptional Ticket Monkeys*, may even answer your query)
But we’re not certain we’ve calculated the correct ratio of bananas to caffeine. We’re going to be doing our best to hone the responses that are sent out to be as helpful as possible. As such, we would really appreciate any feedback you can offer if you do receive one of their responses.
If you haven’t managed to send a query that gets a Ticket Monkey* response, but feel you could have, let us know and we can add it to the list of topics they respond to.
*Please note, Ticket Monkeys aren’t real monkeys…or people. This functionality has been achieved through Zendesk Triggers, which we’re hoping will be setup to be more help with your queries.
April 28, 2015 4:00 pm,
When you have a number of similar events to create, it can be both time consuming and just a bit frustrating to update event settings in the same way again and again. As part of our ever improving software, we have come up with a new feature to avoid this.
We have rolled out Event presets, a way of saving your favourite event settings and then applying them whenever necessary. With the ability to set-up a range of presets, you now have predefined event type settings ready to use.
You can prescribe the following settings in a preset
- Schedule type (basic, recurring, or advanced)
- Start and end time
- Website content (summary and special event note)
- Minimum and maximum registration limits
- Registration method (e.g. order process or quick registration)
- Registration form (fields)
- Event logistics (room setup and catering)
- Email reminders
You can find further details regarding Event Presets in our Help Article here